Contact Us About Workplace Services (EFAP/EAP)

Workplace Services (EFAP/EAP)

For assistance with services covered by The Homewood Employee and Family Assistance Program (EFAP/EAP) Please click below.

Contact us online on Homeweb

Call 1-800-663-1142

We care about you. Whether you need advice, counselling or just need a little help—we are here for you 24/7/365. We've been improving lives for over 130 years and we can help you tackle your personal and workplace challenges: everything from grief and stress, to helping you manage your relationships. How can Homewood help you get better?

Online Tools & Services

If your employer offers a Homewood Health Employee & Family Assistance Program (EFAP), you can access a robust set of tools and resources. Whether you need more information on a specific health topic, want to try a self-directed e-learning course or need some help locating child or elder care services—log in today and see what our member services area has to offer.


The need for strong Employee and Family Assistance Programs (EFAP) is significant. According to a report from The Mental Health Commission of Canada - among Canadian workers ages 15 to 75, 28.4% reported high work-related stress. This rate has gone down slightly since 2005, but a substantial proportion of workers are highly stressed most of their working days. Issues like these can lead directly to incrementally higher incidences of workplace injuries, mental health issues, conflicts, substance abuse and other physical, social and emotional problems. Homewood’s EFAP and crisis management programs offer multilingual and fully accessible (24/7) service and, as the name suggests, the EFAP program is available to employees’ spouses/partners and dependents as well.

Short-term Counselling

Short-term counselling focuses on a specific issue. Homewood offers this counselling in three modalities – telephone, online and in person – while providing approaches and content that address a full range of mental health issues including but not limited to family and relationship issues, trauma, depression, anger management, life transitions and personal issues.

Life Smart Coaching Services

This vehicle for lifestyle and specialty coaching, including expert support, has three main subject matter themes: Life Balance Solutions, Health Smart and Career Smart Coaching services.

Online Resources

Homewood offers an online library, interactive tools, assessments and e-courses that allow each user to learn at his/her own pace. With a library of 20 different e-courses, these digital resources address almost everything Homewood’s more traditional programs do.