Why TEAMcare™?

Our unique TEAMcare™ solution employs a multi-faceted, resilience-based approach. The service is designed to offer consultation, psychological first aid, and psychoeducation on reactions, coping and self-care strategies to team members. TEAMcare™ proactively addresses the range of emotions, reactions and psychological impacts at a group and/or individual level through an ongoing crisis or sustained change to what teams consider normal.

The Intervention

A TEAMcare™ intervention is typically up to three hours in length, delivered either telephonically or by video. The service consists of a group session of up to one hour and an additional two hours of individual stand-by support sessions immediately following the group session, or some variation therein. Typically individual sessions last 20-30 minutes to review, plan, and/or provide coaching needs. An employee may be referred to EAP sessions for ongoing support, or if there is no EAP in place, the organization may opt to fund additional individual hourly sessions for employees who need them.

As a response to COVID-19, group sessions can be either psycho-educational or interactive, and includes a themed discussion surrounding various topics including rebuilding after the COVID-19 pandemic, COVID-19 related stigma, fear and bullying, management support, front-line workers, essentials and public-facing employee realities and challenges, moral injury, survival grief, social anxiety, return-to-work challenges and coping with the new normal. Groups are typically capped at ten employees to ensure sessions are moderated effectively and to allow enough time for employees to share their insights. Multiple group sessions may be facilitated concurrently.

Homewood will provide a group level summary to the organization including key findings, general group-level reactions and recommendations on the next steps to recovery where needed.

Individual sessions allow employees to share greater personal disclosure with details on how they have been impacted and what challenges they face. Where applicable, our experts may recommend additional programs and services to assist with the recovery process and to assess current risks where applicable.

All individual sessions maintain and adhere to strict privacy and confidentiality standards. No individual-level reporting is provided to the organization.

Our team

TEAMcare™ is grounded in current and evidence-informed best practices. Key components include providing support, resiliency coaching, and guidance to assist with post-incident needs. The service provides psychological support and guidance to enhance coping abilities and the return of the workplace to pre-incident levels of functioning. Services are delivered by our large professional national network of trained specialists and are available in both English and French.